Frequently Asked Questions
Everything you need to know about your Roborock experience.
What is the standard shipping timeframe for Roborock products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.
What is your return policy for vacuum cleaners?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Roborock products come with a warranty?
Yes, all new Roborock robot vacuums come with a limited 1-year warranty that covers defects in materials and workmanship under normal residential use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How often should I replace the filters and brushes on my device?
For optimal performance, we recommend replacing the HEPA filter every 3-6 months and the main roller brush every 6-12 months, depending on usage frequency.
Can I use cleaning solutions other than the official Roborock brand?
To prevent internal damage and maintain your warranty, we recommend using only the official Roborock Multi-Surface Floor Cleaning Solution specifically formulated for our mopping systems.